Our Receptionists
We have an amazing team of dedicated and passionate receptionists at Mad River Veterinary Hospital. Our receptionists’ goal is to make your overall experience during your time here (or when you call in) as pleasant and productive as possible. Our reception staff strive to provide an excellent front of house service to all veterinary clients, and their pets, visiting or calling into our practice.
Upon walking in our front door, our receptionists strive to greet and assist each owner as they arrive and help them to feel relaxed, comfortable and welcome. Whether it is to pick up a medication from our pharmacy or bring a pet in to have a visit with one of our doctors, our receptionists are here to help! Our receptionists weigh your pet and check that your contact information is current before each appointment. Before you walk out the door our reception staff checks you out after your visit, makes sure you have all the information and paperwork you need after your visit, and can find the right person to answer your questions if you have forgotten anything. Our receptionists communicate with our doctors and veterinary technicians to keep your pet feeling their best.
When you call in, our staff is ready to assist you with appointment scheduling, directing messages to appropriate veterinary staff members, communicating with other veterinary offices, emailing or printing your pet’s vaccine records, accepting payment for services, and other customer service related items. Our receptionists at Mad River Veterinary Hospital provide available appointment times and basic pricing information to callers, emphasizing quality and value of services provided and respond in a manner that encourages potential clients to visit our practice. With your help, we keep your pets records up to date in our system!